Dear Patients:
It saddens us greatly to announce that as of 3:00pm March 20, 2020, Advanced Eye Care and Aesthetics will be temporarily closed, and only seeing emergency patients.
If you have an appointment scheduled in the next two weeks with any of our doctors, the optical department, or for measurements for Cataract Surgery, we will be rescheduling all appointments.
If you have glasses or contact lenses to pick up or need to order contact lenses please do so by 3 pm Friday, March 20, 2020.
During this closure, our doctors will continue to be on call for EMERGENT concerns only. Please do not call the on-call doctor to reschedule your appointment, order contact lenses, or refill prescriptions. We will be contacting all patients to reschedule their appointments.
If you need to refill your medication, please call 410.569.7173 and leave a detailed message on the Prescription Line, which is option 7. The message should include your full name, date of birth, your call back number, the medication you would like to refill, if you want a 30 day or 90-day supply, and the name and address of your pharmacy. Please be patient and understand that the voice mail will be checked on a limited basis. A phone call to the number provided will be made once the medication is successfully sent to the pharmacy.
Please see below for what is considered to be a vision threatening emergency:
- Corneal foreign body
- Corneal ulcer
- Corneal abrasion
- Flashes of light with hundreds of floaters or/and decreased vision
- Sudden decrease in vision
- Eye trauma
- Sudden onset of double vision
- Extreme eye pain that is not resolving and getting worse
If you feel you are experiencing the above symptoms, please call 410.569.7173 and follow the prompts to leave a message for the on-call doctor.
HOWEVER, if you have shortness of breath, fever, cough, recent exposure to flu or coronavirus, you will need to contact your Primary Care Doctor prior to any visit with us.
Once the on-call doctor receives your message, they will review your symptoms along with your medical record, and then will contact you. You may be required to send a photo via cell phone, or the doctor may contact you via facetime or skype. If deemed emergent, the doctor may need to see you in the office. If you need to be seen, please make sure that you come inside the office alone (unless under the age of 18 or need assistance in mobility).
The doctor will ask you to come into an exam room and complete any necessary paperwork.
The doctor, depending on your symptoms, may ask you to wear a mask. Please rest assured we will be taking additional precautions to ensure the doctor and our patients are safe and protected.
If any medication is required, the doctor will send the prescription to your pharmacy. If a follow-up appointment is required, please understand that the doctor will try to accommodate timing, but there will few opportunities for the doctor to return to the office. There will be limited appointments for follow up.
Continued care is essential to the health of your eyes and we will make every effort to ensure you receive appropriate and timely care.
With best regards,
Dr. Lisa Feulner and the Staff at Advanced Eye Care
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